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Bahasa Inggeris notes, unit 10

Writing short messages: emails, notes and letters

Textbook Close-up B1 Student's Book, Second Edition (Form 3), National Geographic Learning / Cengage — 12 units; skills-based chapters for the UASA, pages Close-up B1 (Form 3): Unit 1 email invitation, pp.14-15; Unit 5 replying to a letter, pp.66-67; Unit 8 postcard and linking words, pp.104-105; Writing Reference: email, informal letter and email, postcard, pp.176-178

What this chapter covers

  • I can describe Paper 2 Part 1 of the UASA - one short message, usually an email reply to a friend, about 80 words, 20 marks, about 20 minutes (10.1)
  • I can read a task and find who I am writing to, why I am writing and every content point I must cover, using the Exam Close-up "Including all the information" (10.2)
  • I can lay out an email, an informal letter and a postcard with the plans in the Writing Reference, and use abbreviations such as Mr, Dr, 10th, am, pm, e.g. and Rd correctly (10.3)
  • I can reply to a letter by reacting to each thing the writer said, in a similar order, and accept, decline, give news or make suggestions politely (10.4)
  • I can write a postcard that says where I am, what I have done and what I am going to do, and ask the reader a question (10.5)
  • I can join ideas with also, as well as, because, since, for example and for instance, and I know which of them can start a sentence (10.5)
  • I can keep an informal, friendly style with contractions and useful expressions, and avoid texting language (10.6)
  • I can explain how the four parts of the rating scale - content, communicative achievement, organisation and language - give my 20 marks, and I can follow a six-step method to write and check a full Part 1 answer (10.7, 10.8)

In this unit you will learn to write the short message in Paper 2 Part 1: an informal email, a letter or a postcard to a friend or a relative. You will learn to find every content point in the task, to follow the plan of each text type, to react to what the other person wrote, to link your ideas and to keep a friendly informal style. You will also see how the examiner gives you your 20 marks.

10.1Paper 2 Part 1 at a glance

Paper 2 (Writing) takes 1 hour and has two parts. Part 1 is a short message. Part 2 is a longer text from notes (Unit 11).

WhatDetails
Task1 task: read a short message from a friend (usually an email), then write a reply
Marks20 marks (half of Paper 2)
TimeAbout 20 minutes, so you have 40 minutes left for Part 2
LengthAbout 80 words in the UASA. Always read the number in the task: the textbook's Exam Tasks ask for 35 to 45 words (emails and postcards) and 100 words (letters).
Text typesAn informal email, an informal letter, a postcard or a note to a friend or relative
LevelCEFR B1 in Form 3: clear, connected paragraphs with a friendly style, not just short sentences
Textbook supportUnit 1 pp.14-15 (email invitation), Unit 5 pp.66-67 (replying to a letter), Unit 8 pp.104-105 (postcard), Writing Reference pp.176-178
Short communicative message: a short piece of writing with one clear job, such as inviting, giving advice, answering questions or telling news. The examiner reads it as the target reader, the person you are writing to, and asks: "Is this person fully informed?"

In the UASA, the task usually looks like this (this one is new, but it has the same shape):

What a Part 1 task looks like
Read the email from your friend, Haziq.
Hi,
My cousin from Australia is coming to stay with us for two weeks in the school holidays. I want to show him the best of Malaysia. Where should I take him? What food should he try? And what can we do if it rains?
Write soon!
Haziq
In about 80 words, write an email to Haziq giving him some advice.
You do not have to invent email addresses. The task gives you the To line; you start with your greeting.

10.2Reading the task: find every content point

Textbook page showing a writing task box with three bullet points for an invitation, and Rashida's example email to Uncle Sam
An invitation task: the box lists the points you must cover, and the example email answers each one.

Close-up B1 Student's Book (Form 3), p.14, Exercises B and C.

Before you write one word, ask four questions. The textbook asks the same: What do you have to write? Who will read it? Why are you writing?

Ask yourselfIn the invitation task above
What do I write?An email
Who will read it?One of my relatives (informal, friendly, but not rude)
Why am I writing?To invite him or her to a family party
What must I include?Three content points: what the invitation is for, when the party is, who is coming
Content point: one thing the task asks you to write about. In a task box, each bullet is one point. In a friend's email, each question and each request is usually one point.

The Exam Close-up on p.15, Including all the information, gives three habits:

  1. Read the exam question carefully.
  2. Underline the information you need to include.
  3. When you finish, read the question again and check that every point is in your answer.
Haziq's email has three points
(1) Where should I take him? (2) What food should he try? (3) What can we do if it rains?
Each point needs an answer and a reason or detail. "Take him to Penang" is thin. "Take him to Penang because the street food is famous" is a full answer.
Common mistakes.
  • Answering two of three questions. A missing point costs marks in Content.
  • Writing about the topic but not answering what was asked (a long story about your holiday, when the task wants advice).
  • Copying whole sentences from the friend's email. Use your own words.
Look at the Exam Task on p.15: "You have done very well at school this year and your parents want to have a party. Write an email to a friend to invite them to the party. Tell your friend why you are emailing; give information about the party (time, place, date); ask your friend to reply." How many content points are there, and what are they?
Show answerHide answer
Three: (1) why you are emailing (the party to celebrate your good results); (2) the information: time, place and date; (3) a request to reply. Note that point 2 has three small details inside it.

10.3The shape of an email, a letter and a postcard

The Writing Reference at the back of the book (pp.176-178) gives a plan for each text type. Every plan has a greeting, paragraphs, and a way of signing off.

PartEmail (p.176)Informal letter or email (p.177)Postcard (p.178)
GreetingHi ...! / Hello ...! / Dear ...,Dear ..., / Hi ...Dear Eric, / Hi, Eric
Paragraph 1Polite phrases: thank the reader or ask about them, then say why you are writingAsk about the person and explain why you are writingThe holiday so far: how it is, what you have done
Paragraph 2More details about why you are writingParagraphs 2 and 3: more details about the subject, and what you want to find out or doFuture plans: what you are going to do
Paragraph 3More information (In addition, Also, As for ...)(see Paragraphs 2 and 3 above)A question to the reader
Paragraph 4(none in the plan)Further questions, and what needs to be done next(none: go to the closing)
Signing offSee you soon! / Keep in touch. / Write back soon!Love, ... / Talk to you later!Bye. See you soon.

An email plan in use

Rashida's email on p.14 is only about 40 words, but it follows the plan exactly. Here it is split into its parts, in my own words.

PartWhat Rashida does
GreetingHi Uncle Sam,
Paragraph 1Asks How are you?
Paragraph 2Gives the reason: a surprise party for her father's 50th birthday, with the date and the time
Paragraph 3Says who is coming: the family and her father's friends
Paragraph 4Asks him to reply: I hope you can come too. Let me know.
Signing offLove, Rashida

Abbreviations

The Learning box on p.14 lists the short forms we use in notes, emails and postcards.

KindExamples
Timesam (morning), pm (afternoon, evening)
TitlesMr, Mrs, Miss, Ms, Dr
Ordinal numbers10th (tenth), 40th (fortieth)
Languagee.g. (for example), etc. (and so on), i.e. (that is to say)
CountriesUSA, UK, UAE
AddressesRd (road), Ave (avenue), St (street)
Abbreviations are for dates, times, titles and addresses. They are not an excuse to use texting language such as ur, pls or lol, which the Writing Reference tells you not to use.
Common mistakes.
  • e.g. and i.e. are not the same. Fruit, e.g. mangoes and papayas gives examples; my uncle, i.e. my mother's brother explains.
  • Writing 5st or 2th. The ordinals are 1st, 2nd, 3rd, 4th, 5th ...
  • Writing the date and time only in numbers in a long message. In a sentence, write on Saturday 11th April at 6 pm clearly.
Rewrite with abbreviations: "Doctor Tan lives at forty-two Acacia Avenue, and her surgery opens at nine in the morning."
Show answerHide answer
Dr Tan lives at 42 Acacia Ave, and her surgery opens at 9 am.

10.4Replying to a letter: react to what the writer said

The handwritten letter from Robbie to Kirk about moving house to a cottage in the countryside and a housewarming party
Robbie's letter: he has news and worries, and he gives an invitation and some requests.

Close-up B1 Student's Book (Form 3), p.66, Robbie's letter.

The Learning box on p.66 explains the main idea: when you reply, react to what the writer said. Read the letter carefully and see whether you have to:

  • apologise or give an explanation;
  • show that you are excited (express enthusiasm);
  • ask for or give information;
  • thank the sender;
  • accept or decline a request, and accept or reject an invitation.

You can organise your reply by answering the writer's comments in a similar order.

Mark up the letter

What Robbie saysWhat he needs from Kirk
We're moving house next week! The new house is an old cottage.A reaction to the news (excitement)
I'm worried I won't like the countryside, and I don't know anyone my age nearby.Comfort and a suggestion for making friends
We're having a housewarming party at the end of August. Can you come?Accept or decline the invitation
Maybe you could bring some of your music. Do you want to be DJ?Answer the request and the question

A reply in the same order

Hi Robbie,

It's great to hear from you! I think moving to a cottage sounds exciting. You can cycle around the countryside and watch the stars at night.

Don't worry about making friends. Why don't you join a local football team? You are very friendly, so people will like you.

I'd love to come to your housewarming party. Of course I'll be your DJ! I'll bring lots of music so everybody can dance. Have you chosen a date yet?

Bye for now,
Kirk

This reply has 83 words. Every comment gets a response, in the same order as the letter, and none of Robbie's sentences are copied.

Useful expressions (p.67)

JobExpressions
Making suggestionsIf I were you, I'd ... / I wouldn't ... / Why don't you ...? / How about ...? / What about ...?
Accepting an invitationI'd love to come ... / I'll definitely be there.
Rejecting an invitationI'm sorry, I can't make it. / Unfortunately, I won't be able to come.
Responding to newsWhat exciting / sad / great ... news! / I'm really pleased for ... / I'm proud of ... / It'll be fun / great ...!
Common mistakes.
  • Skipping a question because it is in the middle of a paragraph. Underline every question mark.
  • Saying "no" to an invitation with no reason. Give a short reason and, if you can, offer something instead.
  • Answering the news with a long retelling of your own news. React in one sentence, then move on.
  • suggest you to go is wrong; say I suggest you go or I suggest going.
Robbie's friend writes: "Is now a good time to move house? Would you rather visit on Saturday or Sunday?" Write a short reply to each question, with a reason.
Show answerHide answer
Any friendly answer with a reason, for example: "Yes, it's a good time, because the school holidays have just started." and "I'd rather come on Sunday, because I have a swimming class on Saturday morning."

10.5Postcards and linking words

Textbook page with a postcard task box and Luke's example postcard to Jo in California, with a stamp and handwritten address
A postcard task and the example: where you are, what you have done, what is next, and a question.

Close-up B1 Student's Book (Form 3), p.104, postcard task and Luke's postcard.

A postcard is very short (35 to 45 words in the textbook), so every sentence must count. The Writing Reference (p.178) says: open and close in a friendly way, use informal language, use linking words, and explain the good points about your holiday.

PartContentExamples
OpeningInformal greetingHi Jo! / Dear Ed,
Paragraph 1The holiday so farWe're having a lovely time. The food is delicious. We've had grilled fish.
Paragraph 2Plans for the futureWe're going water-skiing tomorrow afternoon.
Paragraph 3A questionWhen are you going on holiday? How is your holiday going?
ClosingInformal closing, then your nameBye! / See you soon. Luke
Tenses: use the present perfect for what you have done so far (We've been to the old town), the present continuous or be going to for plans (We're going to visit a villa tomorrow), and the present simple for how things are (The beach is beautiful).

Linking words (Learning box, p.104)

JobWordsExample
Add similar ideasalso, as well, and, too, as well asWe've had fresh fish as well as tasty starters.
Give a reasonas, since, becauseI'll bring my camera because the view is amazing.
Give exampleslike, such as, for example, for instanceThere are lots of activities, such as kayaking and cycling.
Where they go: for example and for instance can start a sentence. Like and such as cannot; they come before the examples inside a sentence. As well as joins two things (a sister as well as a brother); as well and too usually go at the end.
Common mistakes.
  • Starting a sentence with Such as ... or Like ... when giving examples.
  • Using because and so in the same sentence: "Because it rained, so we stayed in." Use one: "It rained, so we stayed in."
  • Using and every time. Mix also, besides, as well as, since.
Choose the correct word: (a) I've got two cousins, ___ my brother. (as well as / because) (b) Tell me about your holiday. ___, where did you go? (For example / Such as)
Show answerHide answer
(a) as well as: it adds a similar item. (b) For example: it can start a sentence, but such as cannot.

10.6Informal language and tone

The Exam Close-up on p.67 says your letters will always need to be informal: use friendly expressions, contractions and the useful expressions we usually use in informal letters and emails. The Writing Reference (p.176) adds: be friendly, do not use texting language, and make the style suit the situation and the reader.

Too formal or too strangeBetter informal English
I am writing to inform you that I am unable to attend.I'm really sorry, but I can't come.
I do not know whether I will like it.I'm not sure I'll like it.
Please respond at your earliest convenience.Let me know soon!
Thx 4 ur email. cant wait lolThanks for your email. I can't wait!
An informal email is still correct English. Use contractions (I'm, we're, don't), exclamation marks once or twice, and friendly phrases (Guess what!, By the way,). Do not use slang that an examiner may not understand.

Check your writing: the three Writing Reference checklists (pp.176-178)

  • Have you followed the plan?
  • Have you used grammatically correct forms?
  • Have you checked spelling and punctuation?
  • Have you used informal language, such as short forms of verbs?
  • Is your style suitable for the situation and the reader?
  • Have you used linking words? (and for a postcard: have you asked a question? have you included all the information you were given?)
Common mistakes in informal messages:
MistakeBetter
I am agree with you.I agree with you.
Let's discuss about the party.Let's discuss the party. / Let's talk about the party.
She suggest me to go there.She suggests (that) I go there.
We have been to the old town yesterday.We went to the old town yesterday. (yesterday needs the past simple)
The food are delicious.The food is delicious.
Make this sentence informal: "I would be most grateful if you could inform me of the date of the party."
Show answerHide answer
For example: "When's the party?" or "Can you tell me the date of the party?" Both use a contraction or a plain question and sound like a friend.

10.7How you are marked: the rating scale

The examiner does not count mistakes. They read the whole message and give 0 to 5 in each of four areas, so the total is 20 marks.

AreaWhat the examiner asksA 5 looks like
ContentAre all the points covered? Is the reader fully informed?Every point answered, with a reason or detail; nothing off-topic
Communicative achievementIs the style right for the reader? Does it do its job (invite, advise, reply)?Friendly, suitable tone; greeting, opening, closing, sign-off and name
OrganisationIs it clearly arranged and linked?Short paragraphs in a sensible order; varied linking words; pronouns
LanguageIs the grammar, vocabulary and spelling good enough for the job?A good range of structures with very few errors

Two answers, marked

Task: Mei Ling's class wants to hold a bake sale for the local animal shelter. She asks where to hold it, what to sell, and how to get more people to come.

Answer X (44 words)
Hi Mei Ling,
Thanks for your email. I think we should do the bake sale at the school because many student is there. We can sell cupcakes and drinks.
I think put poster is a good idea to get more peoples.
Take care,
Aisyah
AreaMarkWhy
Content3All three points answered, but the replies are short with little detail (no reason for the food)
Communicative achievement3Friendly, with a greeting, an opening and a sign-off; no clear closing sentence
Organisation2Only one linking word; I think repeated; little length
Language2many student is, I think put poster, more peoples: errors in agreement, a missing verb form and a plural noun
Total10 / 20
Answer Y (81 words)
Hi Mei Ling,

Thanks for your email. A bake sale is a great idea!

I think we should hold it at school during recess, because hundreds of students are already there. Also, parents will come on Open Day.

We could sell cupcakes, curry puffs and cold drinks, since they are cheap and easy to make. To attract more people, let's put up posters and send a message to the class group chat.

Let me know what you think.

Best wishes,
Aisyah

Answer Y covers all three points with reasons, uses because, also, since and to attract, has clear paragraphs, and has no errors. It would score 20 / 20 on this scale.

10.8Six steps to a top Part 1 answer

StepWhat to doTime
1. ReadRead the task. Who is the reader? Why am I writing? How many words? Underline every question and request.2 min
2. List the pointsNumber the content points in the margin: 1, 2, 3.1 min
3. PlanNext to each point, write your answer and one reason in a few words. Choose a linking word for each.3 min
4. WriteGreeting, opening, one short paragraph per point, closing, sign-off, name.10 min
5. Check contentRead the task again (p.15). Tick each point. About 80 words?2 min
6. Check languageCapitals, full stops, question marks; he/she + verb-s; tenses; spelling; contractions; no texting language.2 min
Worked example: the plan for Haziq's email (10.1)
Steps 1 and 2. Reader: Haziq, a friend (informal). Job: advice. Points: (1) where to take his cousin, (2) what food, (3) what to do if it rains.

Step 3: the plan
PointMy notesLinking word
1. PlacePenang: street food, history, easy by busbecause, besides
2. Foodchar kuey teow, cendol; cook nasi lemak at homelike, also
3. If it rainsmuseum or mallinstead
Step 4: the email
Hi Haziq,

Thanks for your email. It's wonderful that your cousin is coming to stay!

I think you should take him to Penang. He can try famous street food like char kuey teow and cendol. Besides, it's easy to travel there by bus.

If it rains, you could go to a museum or a shopping mall instead. Why don't you also cook nasi lemak together at home? It would be fun, and he can learn something new.

Write back soon!

Take care,
Zara
Steps 5 and 6. Point 1 (Penang, with reasons) ✓, point 2 (food, with examples) ✓, point 3 (museum or mall) ✓. 83 words ✓. Linking words: like, besides, instead, also ✓. Names and I have capitals ✓.
Zara's email has 83 words. Which one sentence could she remove if the task asked for only about 75 words, without losing a content point?
Show answerHide answer
"It would be fun, and he can learn something new." It is an extra comment, not a content point. The Exam Close-up on p.105 warns you not to cross out the information the exam question asked for when you must shorten your writing.

Summary

  • Paper 2 Part 1: one short message, usually an email reply to a friend, about 80 words, 20 marks, about 20 minutes.
  • Ask what, who, why and which content points. Underline the information and check it again at the end (p.15).
  • Follow the plan in the Writing Reference: greeting, paragraphs, signing off (pp.176-178). Abbreviations are for titles, times, ordinals and addresses (p.14).
  • When replying to a letter, react to every comment in a similar order: news, worries, invitation, requests (p.66).
  • In a postcard say how things are, what you have done, what you are going to do, and ask a question (p.178). Link with also, as well as, because, since, for example, such as (p.104).
  • Informal style: contractions, friendly expressions, no texting language (pp.67 and 176).
  • The scale gives 0 to 5 for Content, Communicative achievement, Organisation and Language: 20 marks.
  • Six steps: read, list the points, plan, write, check content, check language.